It can be difficult to know where to start when implementing a CDI program and where effort should be focussed. In the Discovery Phase, the 3M CDI team works with your hospital to conduct a review of a random sample of coded records. This provides a data-driven analysis that highlights areas where improved documentation could result in a more accurate case mix index. The outcomes of the review form the basis of a foundation roadmap for a robust, effective and measurable CDI program.

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When clinicians are fully engaged in a CDI program, the likelihood of the program’s ongoing success increases dramatically. The 3M CDI team can provide workshops for clinicians to build this engagement and drive sustainable improvements in clinical documentation. We acknowledge the need for a change in culture to implement a new way of thinking.

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CDI Engage™ is a revolutionary solution utilising Computer-Assisted Physician Documentation (CAPD) technology to combine document creation, CDI and ICD-10-AM education into a cohesive, clinician-friendly workflow for continuous improvement in clinical documentation and patient care.

CDI Engage™ is built on M*Modal’s cloud-based platform that uses proprietary AI and Natural Language Understanding technologies to embed clinical intelligence and automation into existing systems and provide automated feedback as clinicians dictate, type or use templates across multiple care settings.

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Once the benefits of a concurrent CDI program have been established by the documentation review, hospitals typically appoint a clinical documentation specialist/s (CDS) to realise the CDI opportunity. The CDS acts as an essential conduit between clinicians and the clinical coding team. The role of the CDS is to raise appropriate queries and engage Clinicians to improve documentation while the patient is still an inpatient, a process commonly referred to as concurrent documentation review.

With extensive knowledge and resources, 3M's specialist team provides hospital specific and relevant training to CDSs so they are competent and effective in the hospital environment and can have an immediate impact.

Training includes:

• How to interact with clinicians to improve documentation while the patient is still admitted.
• How documentation affects DRG allocation.
• How to query to the level of detail required by coders.
• How to capture all activity related to care.
• Extensive reference manuals and support materials.

3M also offers:

• Practical training on-site, so CDSs can consolidate their training, check their competency and grow in the practical application of their knowledge.
• Refresher training when classification, coding or grouping updates occur.
• Clinician education sessions.

CDI Collaborate™ is an advanced workflow management solution for CDI specialists. Using AI technology, CDI Collaborate™ automates the query process, standardises CDI practices and leverages in-depth clinical insights to improve patient care and documentation quality. Extend your CDI coverage to 100% of your medical records and all care settings by leveraging our proprietary Natural Language Understanding technology.

Click here to connect with 3M regarding their CDI platforms