With the Best in KLAS rankings, KLAS Research recognizes software and services companies that excel in helping health care professionals improve patient care. Each year, KLAS conducts independent product evaluations using customer feedback collected via confidential interviews that took place throughout the preceding year. Being Best in KLAS is one of the highest honors a vendor can receive. Read the 2022 KLAS Report.
Ranked #1 Best in KLAS, Speech Recognition: Front-End Imaging for 2022, 3M™ M*Modal Fluency for Imaging is an artificial intelligence (AI)-powered clinical documentation and workflow management software solution for radiologists. It offers advanced speech reporting with built-in computer-assisted doctor documentation functionality and integrated productivity tools that create higher quality diagnostic reports faster. With embedded speech understanding technology, 3M Fluency for Imaging delivers high accuracy, performance, interoperability with EHRs, radiology and other clinical systems — with an excellent user experience and smarter workflows.
We’re proud to receive Best in KLAS recognition, which validates the difference our technology brings to our imaging customers and the patients they serve.
"3M Fluency for Imaging is very flexible. I like that we can integrate it into our workflow. The system has helped our turnaround time."
- CIO, April 2021
"3M Fluency for Imaging is one of the best dictation systems that we have ever used. We had other solutions, but we decided that since we liked 3M Fluency for Imaging so much, we would just transition everything to that, and we haven't looked back. In the entire time that we have had the system, we have only had a couple of instances of downtime, and those have been on our side. There was an issue with a recent update, but we rolled back a version, and the system went right back to working."
- Manager, June 2021
"The speech recognition is very good; the speech recognition accuracy is spot on, and the templates are very functional. The solution is a good system overall."
- Manager, October 2021
"Price and voice recognition are the biggest benefits of 3M Fluency for Imaging. The system just works. We have all types of nationalities and accents, and the solution doesn’t struggle with any of them."
- Manager, October 2021
"I have had pretty good experiences with the vendor. From a support perspective, I would rate them above average. They work closely with us, and they have incorporated some of our ideas. We have a beneficial relationship. I appreciate that the support people that I work with are the same group of people. I very rarely get somebody who I have never spoken with. That continuity of support personnel has been something I have enjoyed and taken advantage of. Everybody I have dealt with at the company has been very respectful. 3M has a good team."
- Manager, September 2021
"A lot of our physicians were reluctant to switch to speech recognition, but we haven't had to send anything to transcription since making the change. That has been great, and I haven't heard any complaints. The solution is very stable, and it doesn't have any issues. I would recommend it. It was very easy to implement, and our go-live was very smooth. The solution is pretty intuitive."
- Analyst/Coordinator, May 2021
"3M Fluency for Imaging has been a workhouse. We went live on day one, and we did 100% self-editing with the radiologists. They have used 3M Fluency for Imaging every day since with no issues."
- Analyst/Coordinator, April 2021
Selected commentary collected by KLAS about 3M Fluency for Imaging. For a complete view of customer feedback, visit www.klasresearch.com.