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Case study: Sunshine Coast Health clinicians adopt self-managed letter workflows.


Like many healthcare organisations around the globe, Sunshine Coast Health is facing the challenges of rising demand for services while also needing to find a balance between the time clinicians spend directly with patients and the time dedicated to crucial clinical documentation tasks. This dilemma has become a common predicament in the healthcare industry, and addressing it is crucial to ensure the delivery of high-quality patient care. Sunshine Coast Health sought to enhance the transfer and continuity of patient care while supporting the workload of clinicians and support staff. Their primary focus was to establish faster communication with primary caregivers. To accomplish the objective, Sunshine Coast Health collaborated with 3M to evaluate options to extend the capabilities of the existing transcription platform. Read the case study to know more about the engagement.

This health service now uses AI driven, speech recognition workflows to reduce the time it takes to complete important communication documentation between hospital clinicians and primary care providers.:

  • Reduce the time to communicate with other care providers.
  • Increase efficiency for multiple work teams.
  • Reduce administration burden for clinicians.
  • Provide flexible workflows for clinicians.
  • Reduce the rework needed for outpatient
"Now following a consultation, and utilising the Fluency Flex program, we can prepare our letters prior to consultation. We can transcribe our letters immediately after the consultation and correct these letters on the go. Once signed off, these letters are automatically uploaded to the events summary tab on The Viewer. Our supporting services have agreed that access to these letters expediates care plans and ensures prompt information is available to all members of the treating team."
-Clinical Director, Sunshine Coast Health
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    71% Adoption of new workflow options

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    Reduce the time to communicate with other care providers

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    Increase efficiency for multiple work teams

As with any case study, results, outcomes and/or financial improvements should not be interpreted as a guarantee or warranty of similar results. Individual results may vary depending on a facility’s circumstances.